It's About Time

We all love to complain about those phone trees, which ostensibly are about routing us to the correct person or department. They invariably seem to take forever and wear out our number-pressing fingers as we work through the various levels

Here's a new twist.

I called our health insurance company to check on one facet of coverage for my son. After moving successfully through four levels of the phone tree, I heard "please call back during normal operating hours. Our hours are 8:30 a.m. - 5 p.m."

I looked at my watch. Hmmm .... 4:30 p.m. Must be a mistake.

So I dialed back in, worked my way through the levels, and heard the same message.

OK, something's amiss. This time I found an emergency number, called, was re-routed, and then solved the mystery. I'm on Mountain time. Although my health plan is based here, based on my selections in the phone tree I'd been routed to the Central time zone where it was 5:30 p.m.

If that office serves multiple time zones, wouldn't someone think of clarifying that on the record
ing? As the esteemed philosopher Homer Simpson says: "D'oh!"

Comments

[dog health]

Yes Paul it is simple as D'oh!